Terms of Service
Effective Date: March 26, 2025

Welcome to Cimple Tech! These Terms of Service (“Terms”) govern your use of our services. By engaging with Cimple Tech (“we,” “our,” “us”), you agree to these Terms. If you do not agree, please refrain from using our services.

1. Services Provided

Cimple Tech offers services including but not limited to web development, app development, Email marketing, graphic designing, IT solutions, and project-based digital services. The scope, deliverables, timeline, and payment structure will be discussed and agreed upon before starting the project.

• Clients must adhere to the agreed-upon payment schedule.
• Late Payments: If a client fails to make payments on time, Cimple Tech reserves the right to:
  • Pause or stop work on the project until payment is received.
  • Refuse delivery of the completed project.
  • Charge a late fee depending on the delay duration.
  • Take legal action if necessary, as Cimple Tech is a legally registered Australian company.

3. Client Responsibilities & Project Delays

• Clients must provide all required details, assets, and responses promptly.
• Delays in communication or approvals from the client will directly impact the project timeline, and Cimple Tech is not responsible for any resulting delays.
• If a client fails to respond for an extended period, the project may be put on hold or terminated (see Section 9 on Termination).

4. Refund & Project Cancellation Policy

• If a client cancels the project, refunds will be calculated based on the work already completed.
• If a client changes their mind after the project has started, additional charges may apply depending on the work done.
• Refunds will only be issued if Cimple Tech fails to meet the agreed-upon expectations.
• If Cimple Tech terminates a project due to unresponsiveness, the client will receive a refund after deducting costs for completed work and penalties for irresponsibility.

5. Revisions & Modifications

• Each project includes two (2) free revisions.
• Additional revisions beyond the included limit will be charged extra.
• Additional revisions do not mean a complete redesign of the project; only minor changes will be accommodated.

6. Post-Delivery Support & Maintenance

• Bug fixes and maintenance after 30 days post-delivery will be chargeable.
• Teaching/Training (e.g., how to post content on WordPress, manage users, or use the delivered solution) is not included and will be charged separately.
• Cimple Tech guarantees a maximum response time of 6 hours for support-related queries.

7. Ownership & Licensing

• Upon full payment, the client owns the source code and design assets, unless otherwise agreed in writing.
• Cimple Tech retains licensing rights for any proprietary tools, templates, or frameworks used in the project, which means they cannot be resold or reused outside the agreed scope.
• Cimple Tech reserves the right to use the completed project in its portfolio, case studies, and marketing materials unless the client explicitly requests otherwise.

8. AI & Third-Party Services Disclaimer

• Cimple Tech is not liable for any AI-generated errors, third-party updates, licensing changes, or disruptions.
• If third-party APIs, hosting services, or platforms used in the project experience failures or updates, Cimple Tech is not responsible for any issues arising from them.

9. Termination of Services

• Cimple Tech may terminate a project if a client:
  • Fails to pay on time.
  • Is unresponsive for an extended period.
  • Violates these Terms or engages in unethical behavior.
• Clients who request termination before project completion will receive a partial refund, deducting costs for work completed and additional penalties for unresponsiveness.

10. Liability & Warranty Disclaimer

• Cimple Tech does not guarantee that any project will be 100% error-free or function perfectly under all conditions.
• Cimple Tech is not responsible for indirect, incidental, or consequential damages resulting from the use of our services.
• Clients are responsible for securing their own hosting, credentials, and sensitive data.

11. Governing Law & Dispute Resolution

• These Terms are governed by the laws of Australia.
• Any disputes shall first be resolved through mediation. If unresolved, legal action may be taken under Australian jurisdiction.

12. Updates to These Terms

Cimple Tech reserves the right to update these Terms at any time. Clients will be notified of major changes via email or an announcement on our website.

13. Contact Us

For any inquiries regarding these Terms, please contact us at:

• Email: support@cimpletech.com.au
• Phone: +61 2 8359 3100

By engaging with Cimple Tech, you acknowledge that you have read, understood, and agreed to these Terms.